Refund Policy
Last updated: March 1, 2026
1. Digital product notice
Emocia.net provides personalized digital cards delivered online. No physical products are shipped. Access is provided immediately after purchase.
2. 24-hour refund guarantee
We offer a full refund within 24 hours of purchase. If you are not satisfied for any reason, you may request a full refund within 24 hours of completing your payment.
After 24 hours, refunds are no longer available.
3. Eligibility conditions
- The request must be submitted within 24 hours of purchase.
- We may refuse refunds in cases of misuse, fraud, or violation of our Terms.
- We may limit repeated refund requests from the same user.
4. How to request a refund
Refund requests can be submitted via:
- Email: [email protected]
- Our official social media channels
Please include the email used for purchase and a short description of the issue.
5. Refund processing
- Approved refunds are processed via the original payment method.
- Processing time depends on the payment provider and your bank.
6. Contact
For refund questions, contact: [email protected]